PRIVACY POLICYLast updated: 2 May 20261. IntroductionThis Privacy Policy explains how JETOX INTERNATIONAL - FZCO ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website jetox.ae, use our applications, or purchase our products and services.
We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and applicable implementing regulations.
By using our website and services, you acknowledge that you have read and understood this Policy.
2. Who we are (Data Controller)The data controller responsible for your personal data is:
JETOX INTERNATIONAL - FZCO License No. 35891 (Dubai Integrated Economic Zones Authority) DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates Email: info@jetox.ae
3. Personal data we collectWe may collect and process the following categories of personal data:
- Identity and contact data: name, email address, phone number, country of residence.
- Account data: login credentials, profile information, course progress, app usage data.
- Transaction data: products purchased, payment confirmation, billing details. (We do not store full card numbers; payments are processed by third-party providers — see Section 8.)
- Marketing data: subscription preferences, engagement with emails and messages (e.g. opens, clicks).
- Technical data: IP address, device type, browser, cookies and similar technologies, approximate location.
- Communications: messages you send us via email, chat, messaging platforms, or forms.
We do not intentionally collect sensitive personal data (such as data revealing health, religion, or biometric data). Please do not submit such data to us.
4. How we collect personal dataWe collect personal data when you:
- register an account, subscribe to a channel, list, or bot, or fill in a form;
- purchase a product or service;
- communicate with us;
- use our website or application (automatically, via cookies and similar technologies).
5. Purposes and legal basis for processingWe process your personal data on the following bases:
- With your consent — for marketing communications, newsletters, and non-essential cookies. You may withdraw consent at any time.
- To perform a contract — to provide the products, courses, app access, and services you purchase.
- To comply with a legal obligation — including tax, accounting, and regulatory requirements.
- For our legitimate interests — to operate, secure, and improve our website, services, and content, and to prevent fraud, where these interests are not overridden by your rights.
We do not process your personal data without a lawful basis as required under the PDPL.
6. Marketing communicationsIf you have consented, we may send you emails, newsletters, and messages via email or messaging platforms (e.g. Telegram) about our products, offers, and content. You can opt out at any time using the unsubscribe link in our emails, by adjusting your subscription settings, or by contacting us at info@jetox.ae.
7. Cookies and tracking technologiesOur website uses cookies and similar technologies to operate the site, analyse traffic, and (with your consent) measure marketing performance. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Sharing your personal dataWe may share your personal data with:
- Payment processors — to process payments securely (e.g. Stripe, and our course platform provider for relevant currencies).
- Service providers — hosting, email delivery, analytics, customer support, and IT providers acting on our behalf.
- Professional advisers — accountants, auditors, and legal advisers where necessary.
- Authorities — where required by law or to protect our legal rights.
We require all third parties to protect your personal data and to process it only for specified purposes.
9. International transfersWe operate internationally, and your personal data may be transferred to and processed in countries outside the UAE, including where our service providers are located. Where personal data is transferred outside the UAE, we take steps to ensure an adequate level of protection in accordance with the PDPL, including the conditions for cross-border transfers set out under UAE law.
10. Data retentionWe retain personal data only for as long as necessary for the purposes set out in this Policy, including to satisfy legal, accounting, or reporting requirements. When personal data is no longer needed, we securely delete or anonymise it.
11. Your rightsSubject to the PDPL, you have the right to:
- access your personal data and obtain information about how it is processed;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- restrict or object to certain processing;
- request data portability;
- withdraw consent where processing is based on consent;
- object to automated decision-making that produces legal or similarly significant effects.
To exercise any of these rights, contact us at info@jetox.ae. We will respond within the timeframe required by applicable law.
12. Data securityWe implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
13. Children's dataOur services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us.
14. Changes to this PolicyWe may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly.
15. Contact usIf you have questions about this Privacy Policy or how we handle your personal data, contact us at:
JETOX INTERNATIONAL - FZCO DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates Email: info@jetox.ae